See why customers leave, not just that they did.
Analytics Built for Churn Intelligence
See why customers leave. Track patterns over time. Surface insights your team would miss.
247
38%
92%
2m 14s
Churn Reasons
From engineers who built software for
Connect Stripe. See your churn in 60 seconds.
See what your churn is costing youChurn Reasons
The eight reasons customers leave
Every voice conversation is analyzed by AI and categorized into one of eight churn reasons. Patterns emerge within weeks, not quarters.
AI categorizes reasons from each voice conversation automatically. Categories refine over time as more conversations complete.
Trends
Patterns emerge over time
NPS Trend
+32 pts (8 mo)Answer Rate
38%
Completion Rate
92%
Avg Duration
2m 14s
Month-over-month changes
AI Insights
Intelligence that surfaces itself
Customers mentioning "onboarding" as a churn reason have a 3.2x higher win-back rate than those citing "pricing". Consider investing in onboarding improvements for maximum retention impact.
Intelligence tier
Competitor migration pattern
Customers switching to [Competitor X] cite "real-time dashboards" 4.1x more than any other feature gap.
Seasonal churn spike
Q1 churn is 23% higher than Q3. Budget resets and annual reviews correlate with cancellation timing.
Win-back window
Customers who churned for "Missing Features" respond to win-back outreach 67% more within 30 days.
Board Deck
Your retention story. Auto-generated.
The Intelligence tier auto-generates a retention strategy deck from your conversation data. Churn trends, competitor landscape, feature gaps, and recovery opportunities. Ready for your board meeting.
Churn Reason Breakdown
Q4 2025 Analysis
Competitor Landscape
Market Intelligence
Recovery Opportunities
Revenue at Risk
Feature Gap Analysis
Product Roadmap Input
$349/month. Cancel anytime.
Intelligence
Everything included. No tiers. No per-seat pricing.
See a real summary in your Slack before you decide. If it's not useful, don't pay.
Need CRM integration or custom conversation types? Ask about Professional
Stripe OAuth (read-only) · Calls disclose AI identity · Instant opt-out
FAQ
Common questions
Signal includes basic churn reason tracking and conversation metrics. Intelligence adds pattern analytics, NPS trends, AI-generated insights, and board deck generation. Professional adds cross-company benchmarks and custom report builder.
Quitlo's AI analyzes each voice conversation and categorizes the churn reason into one of 8 categories: Pricing, Missing Features, Competitor, Poor Support, Not Using, Technical Issues, Company Change, or Other. Categories are refined over time as more conversations complete.
Available on Intelligence tier and above, the AI analyzes patterns across all your conversations and surfaces non-obvious insights. For example, it might discover that customers who mention a specific competitor have a higher win-back rate, or that churn spikes correlate with a recent feature change.
On the Intelligence tier, Quitlo auto-generates a retention strategy deck from your conversation data. It includes churn reason trends, competitor landscape, feature gap analysis, and recovery opportunity sizing. Updated weekly with new conversation data.