Comparison
Churnkey saves at the door. Quitlo finds out why they walked there.
Cancel flow optimization, meet voice intelligence
Churnkey builds cancel flow experiences: offers, downgrades, and pause options to save customers at the point of cancellation.
Feature comparison
Feature
Churnkey
Quitlo
Cancel flow widget
AI voice follow-up
NPS/CSAT/CES surveys
Save offers / downgrades
A/B testing cancel flows
Failed payment recovery
Slack summaries
Ticket creation (Jira/Linear)
Pattern analytics
Sentiment analysis
Setup time
Starting price
Starting price
Custom pricing
$99/mo
What Churnkey does well
- Excellent cancel flow builder with A/B testing
- Save offers and pause/downgrade options at cancellation
- Failed payment recovery for involuntary churn
- Strong analytics on cancel flow performance
Where Quitlo differs
- Post-cancel voice intelligence vs at-cancel discount offers
- Understand root causes through real conversations, not dropdown selections
- Structured Slack summaries with sentiment, key quotes, and save opportunities
- Pattern analytics that reveal systemic issues across all churn conversations
- 5-minute setup, no cancel flow design or A/B testing required
Who should use what
Choose Churnkey if you
- Want to A/B test cancel flows and save offers to prevent cancellations
- Need failed payment recovery alongside cancel flow optimization
- Want to optimize the cancel page itself with downgrades and pauses
Choose Quitlo if you
- Want to understand WHY customers cancel, not just prevent the click
- Need AI voice conversations that capture the real story behind churn
- Want structured Slack summaries with sentiment and competitive intel
- Prefer transparent pricing over custom contracts
The Quitlo Difference
Churnkey tries to save them at the door with a discount modal. Quitlo has a conversation to understand why they walked to the door.
Frequently asked questions
They solve different problems. Churnkey optimizes the cancel page to prevent clicks. Quitlo understands why they clicked. Many teams use both.
Churnkey focuses on the cancel flow itself: save offers, downgrades, and A/B testing cancel pages to prevent cancellations in the moment. Quitlo focuses on what happens after, using AI voice conversations that uncover the real reasons behind churn.
Quitlo starts at $99/mo with transparent pricing. Churnkey uses custom pricing that typically scales with your subscriber count. For teams that want both cancel flow optimization and voice intelligence, running them together is common.
Churnkey intercepts customers during cancellation with save offers and downgrades. Quitlo calls customers after they cancel to have a natural 3-5 minute conversation about why they left. You get structured insights in Slack, not just a dropdown selection.
Quitlo takes about 5 minutes. Connect Stripe and you're live. Churnkey requires building and testing cancel flow experiences, which can take days to weeks depending on complexity.
Both integrate with Stripe. Quitlo also provides native Slack summaries, Jira/Linear ticket creation, and pattern analytics. Churnkey focuses more on billing platform integrations and cancel flow webhooks.
Absolutely. Quitlo's voice conversations reveal the actual reasons customers leave, not just which cancel flow button they clicked. Teams use these insights to refine their Churnkey save offers and make them more targeted.
Related reading
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