Churn Intelligence for B2B SaaS
Never lose a customer
you could have saved.
When customers cancel, score low, or go silent, Quitlo's AI engages them in a 2-minute conversation to understand exactly why. The full story lands in Slack within minutes.
Your exit survey says “pricing.” Quitlo says “pricing because my boss switched our whole org to HubSpot's enterprise deal. I'd stay if you had team pricing.” Starting at $99/mo.
From engineers who built software for
AI:
“What made you decide to cancel?”
This is a live AI voice agent. Press play and speak. It will respond in real time.
Built for SaaS teams losing customers they don't understand.
Replacing Delighted? Quitlo does everything Delighted did, plus AI voice conversations. Free for 3 months.
How It Works
From signal to strategy in minutes
Detect
A customer cancels. Scores low. Payment fails. Goes quiet after onboarding. Quitlo catches the signal automatically.
Understand
AI has a 2-minute voice conversation. Not a form. Not a dropdown. A real conversation that captures the full story.
Act
Structured summary in Slack: churn reason, sentiment, competitor intel, save opportunity, and a suggested next step. One-click ticket creation.
The Difference
One word vs. a retention strategy
Your exit survey says:
Why are you canceling?
Please select a reason below
One word. No context. No follow-up.
Quitlo says:
“My boss switched the whole org to HubSpot's enterprise deal. I had no say. If you had team-level pricing, I'd expense it separately and stay.”
The full story. Every time.
The 5 Categories
Every moment a customer might leave, covered.
Trigger
Customer initiates cancellation. Smart cancel widget appears with reason collection, dynamic offers, and an optional AI voice conversation.
Conversation
“I noticed you're cancelling — would you be open to a quick two-minute call so we can understand what happened?”
“Sure. Honestly, my boss switched the whole org to HubSpot's enterprise deal. I had no say.”
“That makes sense. If there were team-level pricing, would that have changed anything?”
Slack Summary
CANCELLATION — Sarah K.
Sentiment: Frustrated but loyal
“My boss switched the whole org to HubSpot's enterprise deal. I had no say. If you had team-level pricing, I'd expense it separately and stay.”
Save opportunity: HIGH — Follow up with team pricing option within 24 hours
One AI. Five Entry Points.
Same conversation engine. Five different moments.
Every category triggers the same AI voice conversation. Every conversation produces the same structured intelligence. The only thing that changes is when and why the conversation starts.
Cancel Flows
Customer cancels
Surveys
Low NPS/CSAT/CES score
Payment Recovery
Payment fails
Win-Back
90 days post-churn
Check-Ins
Onboarding milestone
- Churn reason
- Sentiment
- Competitor mentions
- Save opportunity
- Suggested next action
How We Compare
Not a survey. Not a cancel flow. Not a platform. The missing layer.
Integrations
Connects to the tools you already use
Pipe insights straight into Slack, enrich your CRM, trigger workflows in Zapier. No CSV exports, no manual copy-paste.
Pricing
Churn intelligence. Starting at $99/mo.
Signal
The score + the story
- 10 AI voice conversations/mo
- NPS, CSAT & CES surveys (500/mo)
- Cancel flow & recovery widgets
- Win-back & check-in campaigns (1 each)
- Slack alerts
- Basic analytics
Start free
Most PopularIntelligence
The full picture
- Everything in Signal +
- 100 AI voice conversations
- Unlimited surveys
- Unlimited team members
- Structured Slack summaries
- Save opportunity detection
- Unlimited campaigns
- Pattern analytics
- API access
- Weekly action digest
Start free
Professional
The platform
- Everything in Intelligence +
- Unlimited AI conversations
- Jira/Linear ticket creation
- CRM integration (HubSpot, Salesforce)
- Cross-company benchmarks
- Custom AI conversation prompts
- Dedicated onboarding
Talk to us
Run a Free Churn Audit — or start free. No card required.
Common questions. Straight answers.
Quitlo doesn't cold-call anyone. For cancellations, the AI conversation happens in-browser: the customer is already on your cancel page and opts in. For NPS detractors, they click a link in a follow-up email and start the conversation themselves. Both are opt-in, which means the people who talk actually want to talk, and those are the conversations worth having.
Yes, always. The call opens with full disclosure: "Hi, this is an AI assistant calling on behalf of [your company]." Every customer can opt out instantly.
The AI is trained to de-escalate gracefully. If a customer is hostile or asks to stop, the call ends politely within seconds. Every call opens with full disclosure that it's AI, and customers can opt out instantly.
Natural and conversational. It doesn't sound robotic, and it doesn't follow a rigid script. It listens, adapts to what the customer says, and responds naturally.
Read-only access to subscription cancellation events. We never see payment details, card numbers, or billing amounts. We only need to know when someone cancels.
The standard conversation covers churn reason, sentiment, win-back potential, and competitor intel. Need custom questions or different conversation flows? The Intelligence plan ($349/mo) includes custom AI prompts for each category.
Just a Stripe connection (read-only) to detect cancellations and failed payments, and a Slack workspace to receive summaries. You can also run NPS surveys and embed the cancel widget without Stripe. Setup takes about 5 minutes.
Yes. Quitlo's AI acts as an empathetic researcher, not a pushy salesperson. It's fully transparent about being AI, customers can skip or end the conversation at any time, and you review and approve every conversation prompt before it goes live. You can also start with text-based conversations and enable voice when you're ready.
Your customers know why they left. Start listening.
Connect Stripe. See what you're losing. No credit card required.
Start free →No credit card required · Running in 5 minutes · Cancel anytime